Shipping and Returns Policy
Shipping
We can ship to almost any address in Australia, but please aware that in some cases we are not able to ship to remote destinations within Australia due to costs. We will contact you with the additional freight charge. If you do not accept it, not a problem we will simply refund you all monies. We also do not ship outside of Australia nor do we ship to PO Boxes. Note that there are restrictions on some products, and some products cannot be shipped. Please contact us if not sure.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items are either free shipping or a flat rate anywhere in AUSTRALIA. The freight of any such item can be found on its detail page of the item(s) you wish to purchase.
Stereophonic can not be held responsible for lost or damaged packages either purchased on-line or phone order.
When will my order arrive?
Please note, when you place an order with Stereophonic, delivery dates are based on availability of your items which may take between 7 to 10 business days. Once the items leave Stereophonic you will be notified via email that it has left and also given a tracking number to track your order online.
We use various courier companies to deliver your order and each of these carriers has varying speeds of delivery times. Therefore, the time taken for the goods to reach you once they have left our warehouse will depend on the carrier and your location. The average time taken is from 1-2 days in Metro Melbourne and 2-5 business days outside Victoria. Remote areas of NT, QLD & WA may take a bit longer.
Please note that we cannot give any guarantees on delivery times other than the guidelines supplied by the Couriers. We do not accept responsibility for delays as a result of their error or if you or someone nominated by you is not available to accept the goods, but we will definitely assist as much as we can to get any problem sorted out quickly.
Stereophonic can not be held responsible for lost or damaged packages either purchased on-line or phone order.
Is my item insured?
All items will be shipped without insurance, however for your peace of mind we can add on insurance at your costs. Please call us on 03 9380 8485 to enquire about your options.
Returns
What do I do in case I need to return a faulty product?
Should it be necessary to return a faulty item please call us before sending anything back to us. We may have a better or quicker solution for you or we might be able to direct you to a local service agent.
Please note that special orders cannot be returned for any reason except warranty.
Any merchandise purchased from Stereophonic is sold in its original factory packaging with all contents as supplied to us by the manufacturer/distributor. If the product(s) is faulty it can only be returned in original manufacturer's packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards. Place the manufacturer's box into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer's package. If any of the above conditions are not met, Stereophonic reserves the right to refuse the return.
In case of returns, shipping and all related costs are the responsibility of the buyer to send it back to Stereophonic. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. Stereophonic can not be held responsible for lost or damaged packages.
No exchanges will be made after 7 days.