Welcome to Stereophonic. By placing an order through our website or purchasing from us, you agree to the following Terms & Conditions. We accept Visa, Mastercard and other major credit cards securely through PayPal. A PayPal account is not required to complete your purchase. Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during transmission. Your payment details are encrypted and securely processed, ensuring your online transaction remains safe and confidential. If you request to cancel an order due to a change of mind before it has been dispatched, any refund is entirely at the discretion of Stereophonic management. Where a refund is approved, the non-refundable PayPal payment processing fee of 2.99% will be deducted from the refund, as this fee is retained by PayPal and is not refunded to Stereophonic. No payment processing fee will be deducted where Stereophonic is unable to supply the goods or where you are otherwise entitled to a refund under the Australian Consumer Law. Although we make every effort to keep our website inventory current, stock levels can change without notice. We strongly recommend contacting us before placing your order, particularly for high-demand, limited-availability or special-order products, to confirm stock availability. If we are unable to supply your order, we will contact you as soon as possible to discuss suitable alternatives or provide a full refund. You may also pay by direct bank transfer. Please allow 1–3 business days for cleared funds before your order is processed and shipped. Bank: Westpac Account Name: Stereophonic Pty Ltd BSB: 033 284 Account Number: 285060 Please include your order number as the payment reference. If you prefer not to enter your credit card details online, simply select Pay by Telephone during checkout. A member of our team will contact you to securely process your payment. Please have the following information available: Identification may be requested for fraud prevention purposes. Our website is protected using SSL (Secure Socket Layer) encryption technology to safeguard your personal information and payment details during online transactions. SSL certificates authenticate our website and establish an encrypted connection between your browser and our servers, providing a secure shopping experience. We deliver Australia-wide; however, some remote locations may incur additional freight charges. If we need to charge additional freight, we will contact you for approval before dispatching your order. If you choose not to proceed, you will receive a full refund. Unfortunately, we do not ship internationally or to PO boxes. Some oversized, fragile or restricted products may have shipping limitations. Please contact us before ordering if you are unsure. Shipping charges are displayed on each product page. Many products include either free Australia-wide shipping or flat-rate Australia-wide shipping. If additional freight charges apply, we will discuss these with you before shipment. Orders are generally dispatched within 7–10 business days, depending on stock availability. Once dispatched, you will receive shipping confirmation together with courier tracking details. Estimated delivery times are: Delivery times are estimates only and depend on the performance of the courier. Please inspect your delivery immediately upon arrival. If your package appears damaged, please notify both the courier and Stereophonic as soon as possible. Orders are shipped without transit insurance unless requested. Insurance can be added at the customer's expense. Please contact us before despatch if you would like your shipment to be insured. If you believe your product is faulty, please contact Stereophonic before returning the item. We can often resolve many issues through troubleshooting or by referring you to an authorised Australian service cenThe Australian Consumer Law does not affect your rights.ected. Returned products should include: Please do not place labels or tape directly on the manufacturer's packaging. Unless otherwise required by Australian Consumer Law, customers are responsible for return freight costs. We recommend using a fully insured and trackable shipping service for your returns. Products specially ordered at a customer's request cannot be cancelled or returned unless required under Australian Consumer Law. Stereophonic does not accept returns or cancellations for change of mind. Where Stereophonic agrees, entirely at its sole discretion, to accept a change-of-mind return, the product must be unopened, unused, complete and in original resaleable condition. If approved, a minimum 20% restocking fee, together with any freight, handling or non-recoverable costs incurred by Stereophonic, may be deducted from the refund. This policy does not affect your rights under Australian Consumer Law. We make every effort to ensure our pricing, specifications and product descriptions are accurate. If an error affects your order, we will contact you before despatch. If we cannot reach an acceptable solution, we will cancel your order and refund any monies paid in full. Occasionally products shown on our website may become unavailable. Where possible we will source the product, arrange direct shipment, offer an alternative product or provide a full refund. If we accidentally supply the incorrect product, please contact us immediately. We will arrange return shipping and despatch the correct item as quickly as possible. Customers selecting Click & Collect will be notified when their order is ready. Photo identification may be required upon collection. All new products sold by Stereophonic include the manufacturer's warranty in addition to your rights under Australian Consumer Law. The warranty does not cover misuse, accidental damage, unauthorised repairs, incorrect installation or normal wear and tear. Pre-owned, trade-in and ex-demonstration products are inspected prior to sale. Any warranty offered will be clearly stated at the time of sale. Unless otherwise specified, original packaging and accessories may be missing. Personal information is collected only for processing orders, providing customer service and complying with legal obligations. Payment information is securely processed and is not stored by Stereophonic. Product photographs are for illustration purposes only. Manufacturers may alter specifications, finishes or included accessories without notice. Sale prices apply only during the advertised promotional period and while stocks last. Offers cannot be combined unless otherwise stated. Gift cards and store credit cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced. If an item is placed on back order, we will notify you and provide an estimated delivery date where possible. You may elect to wait, choose an alternative product or receive a refund where applicable. Deposits may be required for special orders, reserved products or custom installations. Unless otherwise agreed, deposits are non-refundable once the order has been placed with our supplier. If Stereophonic cannot supply the product, your deposit will be refunded in full. Stereophonic is not responsible for delays caused by manufacturers, importers, freight companies, customs, industrial action, natural disasters or events beyond our reasonable control. Stereophonic reserves the right to refuse or cancel an order before despatch where reasonably necessary, including pricing errors, payment verification issues, supplier shortages or suspected fraud. Any monies paid will be refunded where applicable. Receipt of an order confirmation email does not constitute acceptance of your order. An order is accepted only when stock has been allocated and the order is prepared for despatch or collection. Stereophonic is not liable for delays or failure to perform due to events beyond its reasonable control. Nothing in these Terms & Conditions excludes or limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to meet acceptable quality and the failure does not amount to a major failure. These Terms & Conditions are governed by the laws of Victoria, Australia. Stereophonic may amend these Terms & Conditions from time to time. Updated Terms & Conditions apply to orders placed after publication on our website. Stereophonic Pty Ltd Phone: (03) 9380 8485 Email: info@stereophonic.com.auTerms & Conditions
1. Payment Options
Secure Online Payments
PayPal Transaction Fees
Stock Availability
Bank Transfer
Pay by Telephone
2. Website Security
3. Shipping Policy
Shipping within Australia
Shipping Charges
Delivery Timeframes
Delivery Damage
Shipping Insurance
4. Returns & Warranty
Faulty Products
Return Requirements
Return Shipping
Special Orders
Change of Mind Returns
5. Pricing & Product Information
6. Supplier Availability
7. Incorrect Orders
8. Click & Collect
9. Warranty
10. Pre-Owned & Ex-Demonstration Products
11. Privacy
12. Product Images & Specifications
13. Promotions & Pricing
14. Gift Cards & Store Credit
15. Back Orders
16. Deposits
17. Supplier Delays
18. Refusal or Cancellation of Orders
19. Acceptance of Orders
20. Force Majeure
21. Limitation of Liability
22. Australian Consumer Law
23. Governing Law
24. Changes to These Terms
25. Contact Us
Level 1, 755 Nicholson St
Carlton North VIC 3054